Question 1

How fast do you dispatch?

Accepted Answer

Order by 2pm on a working day and we dispatch the same day from our UK warehouse. Orders placed after the cut-off, or on a weekend or bank holiday, dispatch the next working day.

Question 2

How long does delivery take?

Accepted Answer

Delivery is typically 2-3 working days from dispatch by tracked UK courier. You'll receive tracking details by email once your parcel is on its way.

Question 3

How much is delivery?

Accepted Answer

Flat £3.99 for UK delivery. Orders of £40 or more qualify for free standard delivery automatically.

Question 4

Is there a minimum order?

Accepted Answer

No. Order a single sleeve of cups if that's all you need.

Question 5

Do you deliver everywhere in the UK?

Accepted Answer

We deliver across the United Kingdom by courier. Some remote areas may take a day or two longer; any surcharge or extended estimate is shown at checkout before you pay.

Question 6

What if I'm not home for delivery?

Accepted Answer

Packaging isn't perishable, so the courier can leave your parcel in a safe place or with a neighbour if you add instructions at checkout, or you can rearrange delivery through the tracking link.

Question 7

Can I return something I no longer need?

Accepted Answer

Yes. You can cancel within 14 days of delivery under the Consumer Contracts Regulations, and we accept returns of unused items in their original condition beyond that as described in our returns policy. Contact us first and we'll send return instructions.

Question 8

What if my order arrives damaged or wrong?

Accepted Answer

Contact us with your order number and a photo where possible. We'll replace or refund faulty, damaged or incorrect items promptly - you won't pay return postage for our mistake.

Question 9

How quickly are refunds processed?

Accepted Answer

Refunds go back to the original payment method within 14 days of us receiving the return, and usually much sooner.

Question 10

Do you do bulk case pricing?

Accepted Answer

Yes. Per-unit prices step down at case quantities on the product page, and the Bulk Deals page collects our best rates. For pallet quantities or recurring business supply, email us for a quote.

Question 11

Can I get a VAT invoice?

Accepted Answer

Yes. A VAT invoice is available for every order - it's attached to your order confirmation and downloadable from your account.

Question 12

Do you offer trade or recurring supply accounts?

Accepted Answer

If you order regularly, a repeat order (weekly, every 2 weeks or monthly) is usually the simplest route. For anything larger, contact us and we'll set something up.

Question 13

Can I place a one-time order?

Accepted Answer

Yes. Buy Once is selected by default. If you prefer, you can also choose weekly, every 2 weeks or monthly at checkout.

Question 14

How do repeat orders work?

Accepted Answer

If you choose a repeat order, we'll remind you before each dispatch. Your order ships on schedule unless you skip, pause or change it before the cut-off.

Question 15

Can I pause or cancel?

Accepted Answer

Yes. A repeat order is not a fixed-term contract. Pause anytime. No commitment. Manage everything from your account or by contacting us.

Question 16

Can I change the frequency?

Accepted Answer

Yes. Change your repeat order frequency to weekly, every 2 weeks or monthly before your next order is prepared.

Question 17

Are your materials food-safe?

Accepted Answer

Everything we sell is made for direct food contact — kraft board, bagasse fibre, PET and paper napkin tissue. Each product page states the material, and we never make a certification claim without a certificate on file.

Question 18

What's the difference between recyclable and compostable?

Accepted Answer

Recyclable items — kraft boxes, paper bags, rinsed PET cups and bottles — go in normal recycling collections. Compostable items, like bagasse boxes and plates, break down as fibre rather than being reprocessed. Each product page states which applies and how to dispose of it.

Question 19

Do I need single wall or double wall cups?

Accepted Answer

Single wall is cheaper and works with a sleeve or for cooler drinks; double wall insulates on its own, so it suits hot drinks served straight over the counter. Each cup listing states its wall type, and our guides cover how to choose.

Question 20

How does the WELCOME10 code work?

Accepted Answer

WELCOME10 gives new customers 10% off their first order. Enter the code at checkout - one use per customer, and it applies to products, not delivery.

Question 21

How much does it cost?

Accepted Answer

Every product is priced individually on the website, including VAT. Your total is shown clearly in your basket before checkout, including any delivery charge where applicable.

Question 22

I was charged more than expected. What should I do?

Accepted Answer

Please contact us as soon as possible with your order details. We'll review the order and the delivery charge and put anything wrong right.

Frequently asked questions.

Delivery & dispatch

Returns & refunds

Bulk orders & business

Repeat orders

Materials & recycling

Pricing & offers